1 00:00:00,500 --> 00:00:01,920 I'm petite and pregnant. 2 00:00:02,480 --> 00:00:04,320 I'm looking for maternity clothes with shorter 3 00:00:04,320 --> 00:00:07,820 proportions, soft fabric, and seams that hold up to 4 00:00:07,820 --> 00:00:08,000 washing. 5 00:00:08,380 --> 00:00:11,078 I need home delivery, and clear return terms. 6 00:00:12,120 --> 00:00:14,100 Maya's agent starts with her words. 7 00:00:14,880 --> 00:00:17,040 Before searching, it checks what still needs 8 00:00:17,040 --> 00:00:17,860 clarification. 9 00:00:18,667 --> 00:00:21,187 The agent asks: are you looking for a dress? 10 00:00:21,627 --> 00:00:22,907 What length would feel right? 11 00:00:23,967 --> 00:00:25,427 Yes, a dress. 12 00:00:26,087 --> 00:00:26,907 Knee length, please. 13 00:00:27,427 --> 00:00:30,047 Longer dresses usually hang too low on me. 14 00:00:30,907 --> 00:00:34,027 It checks a shared living dictionary so 'petite' and 15 00:00:34,027 --> 00:00:36,427 'length' mean the same thing in her request and a 16 00:00:36,427 --> 00:00:37,147 merchant's offering. 17 00:00:38,047 --> 00:00:39,340 Maya confirms the details. 18 00:00:39,933 --> 00:00:42,673 Anna's shop appears because its published offering 19 00:00:42,673 --> 00:00:45,893 includes shorter proportions, garment measurements and 20 00:00:45,893 --> 00:00:48,273 fabric details relevant to Maya's request. 21 00:00:48,773 --> 00:00:50,593 The agent opens Anna's own source. 22 00:00:51,633 --> 00:00:53,993 I'm Anna, the owner of the boutique. 23 00:00:54,253 --> 00:00:57,073 I keep these measurements and fabric details current. 24 00:00:57,673 --> 00:01:00,513 You can check how the garment is made, how to wash it, 25 00:01:00,513 --> 00:01:02,678 and our delivery and return terms. 26 00:01:03,593 --> 00:01:05,973 Show me how it compares with the other choices. 27 00:01:06,800 --> 00:01:09,840 Anna offers a potential fit backed by relevant 28 00:01:09,840 --> 00:01:10,420 measurements. 29 00:01:11,240 --> 00:01:14,300 Willow is a legitimate shop, but this dress has longer 30 00:01:14,300 --> 00:01:14,980 proportions. 31 00:01:15,960 --> 00:01:19,000 Halo says 'premium petite', but gives no measurements to 32 00:01:19,000 --> 00:01:19,280 check. 33 00:01:19,880 --> 00:01:22,000 That's unknown, rather than a match. 34 00:01:22,980 --> 00:01:24,420 Anna looks worth exploring. 35 00:01:24,940 --> 00:01:26,780 What have other customers experienced? 36 00:01:27,600 --> 00:01:30,580 The agent brings together relevant experiences of fit, 37 00:01:31,120 --> 00:01:32,000 washing and returns. 38 00:01:32,580 --> 00:01:35,600 Some customers describe a comfortable fit; another found 39 00:01:35,600 --> 00:01:36,980 the dress longer than expected. 40 00:01:37,820 --> 00:01:39,720 One comment doesn't decide the answer. 41 00:01:40,500 --> 00:01:42,940 Maya checks those experiences alongside the measurements, 42 00:01:43,260 --> 00:01:45,760 then reads the delivery and return conditions. 43 00:01:46,767 --> 00:01:48,440 The fabric sounds comfortable. 44 00:01:49,320 --> 00:01:50,060 Delivery works for me. 45 00:01:50,060 --> 00:01:53,320 Before I choose, I'd like to ask about stretch through 46 00:01:53,320 --> 00:01:53,900 pregnancy. 47 00:01:54,773 --> 00:01:57,853 Her agent shows what will be shared: the question and 48 00:01:57,853 --> 00:01:58,893 permitted requirements. 49 00:01:59,493 --> 00:02:01,433 Her private profile stays private. 50 00:02:02,493 --> 00:02:05,193 Contact and any later delivery details need her 51 00:02:05,193 --> 00:02:05,673 agreement. 52 00:02:06,593 --> 00:02:08,573 Yes, send Anna my question. 53 00:02:09,302 --> 00:02:11,822 The boutique's authorized agent replies. 54 00:02:12,500 --> 00:02:13,160 Of course. 55 00:02:13,700 --> 00:02:16,380 Let's check the stretch and measurements before you 56 00:02:16,380 --> 00:02:16,820 choose. 57 00:02:18,767 --> 00:02:19,920 That's what I needed. 58 00:02:20,520 --> 00:02:23,020 I'll read her answer before I choose. 59 00:02:23,992 --> 00:02:25,432 Notice what just happened. 60 00:02:26,152 --> 00:02:28,992 Through her agent, Maya exchanged information with the 61 00:02:28,992 --> 00:02:31,692 merchant about what she needs, without disclosing her 62 00:02:31,692 --> 00:02:32,572 identity to the merchant. 63 00:02:33,052 --> 00:02:36,272 She stays in control of whether to take the next step and 64 00:02:36,272 --> 00:02:36,872 what to share.