1
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I spend money bringing customers to my online shop.

2
00:00:04,480 --> 00:00:07,880
If Maya finds me through Intent Registry, how does that

3
00:00:07,880 --> 00:00:09,060
change the economics?

4
00:00:09,900 --> 00:00:12,000
Some acquisition spending could move toward useful

5
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discovery and transaction outcomes.

6
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Whether Anna pays less for a worthwhile customer has to

7
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be tested.

8
00:00:18,700 --> 00:00:21,660
Keep that spending separate from Maya's payment for the

9
00:00:21,660 --> 00:00:21,860
clothing.

10
00:00:22,733 --> 00:00:26,020
I want to know what I'm buying, what the whole order will

11
00:00:26,020 --> 00:00:28,500
cost, and what happens if it doesn't fit.

12
00:00:29,280 --> 00:00:32,400
Maya chooses whether to buy and authorizes the purchase.

13
00:00:33,680 --> 00:00:35,480
The payment arrangements need to give Anna confidence

14
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that she will be paid and give Maya a clear route if

15
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something goes wrong.

16
00:00:40,300 --> 00:00:43,180
The product payment supports Anna's business.

17
00:00:44,180 --> 00:00:46,420
Delivery and payment processing have costs of their own.

18
00:00:47,180 --> 00:00:50,540
The services that support the exchange also need

19
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sustainable funding.

20
00:00:52,720 --> 00:00:55,020
Those costs should be clear when each party agrees to

21
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them.

22
00:00:55,933 --> 00:01:00,040
And a return changes the result for both of us.

23
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Yes.

24
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Refunds, return delivery, and disputes belong in the

25
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economics from the start.

26
00:01:06,780 --> 00:01:10,220
The customer-owned and customer-governed cooperative also

27
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aims to share value with its members.

28
00:01:12,660 --> 00:01:15,900
How people qualify, what they receive, and how it is paid

29
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remain to be decided.

30
00:01:18,280 --> 00:01:20,640
Maya should not be promised a reward on this purchase.

31
00:01:21,400 --> 00:01:24,700
For me, it starts with something that fits, clear terms,

32
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and control over the purchase.

33
00:01:27,020 --> 00:01:31,040
And for me, a customer I can serve well at a cost that

34
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makes sense.

35
00:01:32,420 --> 00:01:34,700
Can the exchange deliver that for both of them?
